Bitcoinz wallet send but crex24 never received

Could someone help me
I send to crex24 btcz the explorer couldn’t find hash not found what happened to the transaction and how could I recover my btcz
wallet seems to work ok received txsnd ok where is the problem and whats wrong

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save your wallet backup to a could storage,
update it to 2.0.7 version,
run tools folder/ reindex.bat,
start wallet, wait for 100% sync.
You should get back the amount!

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Did you manage to solve your problem?

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